Before production starts
For launch, cancellation eligibility should depend on order type, lead time, ingredients purchased, and whether custom decoration work has begun.
Back to the cake studio
Refunds
Cancellations without confusion.
A clear structure for refund windows, custom-cake deposits, ingredient prep, delivery failures, and order changes.
After custom work begins
Highly personalized cakes may require a non-refundable planning or production component once materials and decorator time are committed.
Delivery problems
Missed or damaged deliveries should have a documented evidence process, support review, and clear remedy path.
No refund is processed in the demo because no payment is collected.